consultants

Consultancy:

Customer Service Consulting –

  • Defining strategic direction for customer support.
  • Analysing customer service processes
  • Realigning the customer service staff and technology to strategic goals.
  • Developing a Customer Service strategy that delivers value and makes your business the “Preferred” choice in a crowded market.
  • Engineering behavioural change that will influence the company’s service vision.

CUSTOMER SERVICE TRAINING PROVIDERS:

We are Customer Service Training Providers. Our Customer Service Training is tailored to the particular requirements of your industry and is benchmarked against best practices in Customer Service Delivery.

Training Modules:

  • Customer Service Delivery – 5 Sub-Modules
  • Client Management
  • Customer Relationship Management
  • Work-Life Balance
  • Career Enhancing Skills

RECRUITMENT:

We are Customer Service employee recruitment specialists. Depending on your requirements, we will source suitable candidates for your business and are able to by request, also take ownership of all the recruitment processes that can distract you from your core business.

We are able to fill the following positions:

  • Temporary or Permanent staff
  • Office support staff
  • Front desk staff
  • Call centre staff
  • Customer-Facing staff

OPERATIONS MANAGEMENT:

Customer service operations can be highly demanding and because of its sublime but critical importance, a lot of businesses do not give it the proper attention it deserves. We can take-over the customer service operations of your business through a myriad of offering (amongst others) as follows:

  • Determine and define Customer Service Strategic goals for the company
  • Agree on set objectives with the employees
  • Define Corporate/individual targets
  • Define appraisal timelines
  • Customer Service Appraisals
  • Define Reward & Recognition Schemes
  • Conduct Gap Analysis on Customer Service Operations

MYSTERY SHOPPER SERVICES:

We provide On-Site and On-line Mystery Shopper Services so you can have a precise snapshot of your customer service strengths and weaknesses and e analyse results with you to enable you remain relevant in the marketplace.

Consultancy:

SALES DEVELOPMENT TRAINING PROVIDERS:

We are Sales Management and Sales Operations Training Providers. Our Sales Training is tailored to the particular requirements of your industry and is bench-marked against best practices in Sales Management and Operations Delivery.
Training Packages:
A. Sales Management – Seven sub modules
B. Professional Selling Skills – Eight sub modules
C. Sales Territory Planning and Routing – Nine sub modules

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