Tinuola Agbabiaka is a Customer Service & Operations Management Professional who after 16+ years of extensive experience and career with British Airways left to manage Ajumogobia & Okeke; a leading law firm in Nigeria. She is a 1995 graduate of Law from the Obafemi Awolowo University and she was called to the Nigerian bar in 1996. As former Training Manager, West Africa for British Airways, Tinuola has a wealth of experience in designing and delivering training of a complex technical nature.
Gbenga Folayan is a motivated and client-focused Consultant and Facilitator with over 25 years’ experience in Human Capacity Development and Change Management. Gbenga has a strong record of accomplishments in providing excellent client results through thorough needs analysis and program design. Gbenga is a seasoned practitioner who professionally designs interventions focused on linking people development with the achievement of business objectives. Gbenga facilitates regularly on the Workshops offered by the Centre for Management Development, the national body responsible for Management Development as well as the registration and accreditation of management development organizations and practitioners.
Abiola Adedeji is a marketing professional of over 25 years. He commenced his working career with one of the topmost Event Packaging and Marketing agencies in Nigeria, Ideas Communications Ltd in I990 after his National Youth Service. He managed key accounts like Nigerian Music Awards and the Nigerian Media Merit Awards (which he packaged from inception and presented for 3 years) With vast experience in events marketing, product development, sales and brand / marketing management, he has garnered extensive knowledge and hands-on experience marketing, sales, customer service, customer relationship management, key accounts management and brand management.
Oluyinka Adewole; an ISO 9001:2000 QMS Certified Expert, is a Quality Assurance guru with 15+ years cognate experience, a former Senior Specialist Quality Assurance and Training in Customer Experience Group of Airtel Nigeria ; a multinational telecommunications organization with considerable spread in Africa and the Middle East. She has acquired a wealth of knowledge in the areas of customer service, service level management, customer relationship management, quality management, process development and management, employee performance management, leadership and mentoring, up selling and cross selling of products. A certified trainer and facilitator, Oluyinka is a passionate quality advocate and administrator.
Olubunmi started her career in sales travel with British Airways where she held various positions in her fifteen years there. After 15 years in British Airways where she worked in various positions and gained valuable experience as a Line trainer and training facilitator, she eventually retired as Trade Account Manager Nigeria. Whilst in British Airways she worked in Kenya, South Africa and Nigeria on various projects. She was recruited into the Insurance Industry by being called to work with in Leadway Assurance Company Ltd – one of the leading Insurance companies in Nigeria currently ranked at a Tier 1 company in the soon-to-be implemented national ratings. She worked as Head Special Products, Commercial, a position which exposed her to Insurance and its ramifications. While in Leadway Assurance she managed the Default Insurance Programme. Her key responsibilities included the relationship management of the relationships between Leadway assurance and the various parties that make up the DIP. A few of the parties are IATA (International Air Travel Association), NANTA (National Association of Nigeria Travel Agents). A consummate trainer and hospitality sales enthusiast, Olubunmi currently has business interests in the Insurance and Hospitality Industry.