Strategic Focus for Customer Service
Customer service operations can be highly demanding and because of its sublime but critical importance, a lot of businesses do not give it the proper attention it deserves. We can take-over the customer service operations of your business through a myriad of offering (amongst others) as follows:
- Determine and define Customer Service Strategic goals for the company
- Agree on set objectives with the employees
- Define Corporate/individual targets
- Define appraisal timelines
- Customer Service Appraisals
- Define Reward & Recognition Schemes
- Conduct Gap Analysis on Customer Service Operations
Contact us for a detailed proposal
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