Team

BENITA BABA-AGBA; BSc, MBA

Benita Baba-Agba is a graduate of Economics (University of Ilorin) and a Master Degree holder from The Business School, Netherlands.
Benita started her working career with Airtel about twelve years ago and left as a Team Leader, Call-Centre Operations to Visafone Communications Limited where she took on the role of Manager, Retails Shops over seven years ago.
Benita is a Certified Customer Experienced Professional with over 12 years’ experience in Customer Service and retail Sales in the Telecommunications industry.
Benita is a Training Facilitator with a passion for Customer Service Best Practices and Sales.

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TINUOLA MONISOLA AGBABIAKA; LLB, BL S.A.C. Dip

Tinuola Agbabiaka is a Customer Service & Operations Management Professional who after 16+ years of extensive experience and career with British Airways left to manage Ajumogobia & Okeke; a leading law firm in Nigeria. She is a 1995 graduate of Law from the Obafemi Awolowo University and she was called to the Nigerian bar in 1996. She is currently undergoing an MBA programme with the University of Roehampton. Tinuola is also a certified Professional Therapeutic Counsellor as well as a certified relationship counsellor. She is a public speaker with a bias for youth and family relationships development.
She has held various progressively senior roles in Customer Service, Training Development and Delivery and Operations Management roles in British Airways amongst which are Manager, Lagos Public & Corporate Sales Shops; Lead Trainer( West Africa); Service Delivery Manager and Airport Operations Manager in the sixteen years that she was there.
Tinuola subsequently joined Ajumogobia and Okeke, one of the leading and largest law firms in Nigeria as C.O.O/ Operations Director where she oversaw the day to day operations of the firm. With a passion for Service Delivery, Tinuola left to set up a Service Delivery Consultancy, Training and Recruitment agency that focus on service delivery in every business.
Tinuola has complemented her vast experience with a diverse range of local and offshore training. Her key competences in Service Delivery include Customer satisfaction, Interpreting customer feedback, Call handling techniques, Managing Customer Data, Customer service, Managing expectations, Telephone Etiquette, Email handling, Operations Management, Resolving problems and Customer Recovery Techniques.

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OLAKUNBI AGBEDE; BSc, MBA

Olakunbi Agbede is the founder and Chief Executive Officer of Portal Strides, an etiquette and image consulting outfit. As an etiquette instructor, she develops and presents a range of programs in business and social etiquette for different organizations and enterprises. She blends her professional experience with her trainings to present a realistic, interactive and entertaining format which appeals to all participants.
With a background in Science and Business Administration, Olakunbi worked for over 27years in different sectors of the economy, most of which were spent in the Banking and investment sector before she pursued a career in Project management where she drove results through collaborations, partnerships and repeatedly proved her ability to lead through diverse and challenging situations.
Olakunbi is an excellent agent of change and she has documented track records of accomplishments that include start-up companies, change management programs, and turnaround of chaotic companies through strategic repositioning exercises and impactful etiquette trainings.

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WURAOLA ODUNTAN; BSc, MBA

Wuraola Oduntan is an Aviation Services Consultant with more than 15 years’ experience in Finance, Sales, Marketing and Country oversight in the Airline Industry. With a B.SC in Accounting from the Obafemi Awolowo University, her career as an Accountant started with statutory and tax audits training. She served as a management trainee with KPMG Audit in Kaduna, northern Nigeria in 1997.
She joined Virgin Atlantic Airways (ALML Group) in 2001 as a Finance Analyst. She rose through the ranks and eventually became the National Sales Manager in 2008 which was expanded to The Head of Sales and Marketing Virgin Atlantic Airways Nigeria, responsible for driving new profitable income and brand building initiatives.
She joined Etihad Airways Nigeria in July 2014 as the Country Manager for Nigeria, a position she held until June 2015 when she set up her own consulting firm; Ave Necessa Global Services Limited, which handles general aviation services ranging from recruiting, training, airport logistics, ticket sales to advisory for new Airline set up in Nigeria.

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