TINUOLA MONISOLA AGBABIAKA; LLB, BL S.A.C. Dip
Tinuola Agbabiaka is a Customer Service & Operations Management Professional who after 16+ years of extensive experience and career with British Airways left to manage Ajumogobia & Okeke; a leading law firm in Nigeria. She is a 1995 graduate of Law from the Obafemi Awolowo University and she was called to the Nigerian bar in 1996. She is currently undergoing an MBA programme with the University of Roehampton. Tinuola is also a certified Professional Therapeutic Counsellor as well as a certified relationship counsellor. She is a public speaker with a bias for youth and family relationships development.
She has held various progressively senior roles in Customer Service, Training Development and Delivery and Operations Management roles in British Airways amongst which are Manager, Lagos Public & Corporate Sales Shops; Lead Trainer( West Africa); Service Delivery Manager and Airport Operations Manager in the sixteen years that she was there.
Tinuola subsequently joined Ajumogobia and Okeke, one of the leading and largest law firms in Nigeria as C.O.O/ Operations Director where she oversaw the day to day operations of the firm. With a passion for Service Delivery, Tinuola left to set up a Service Delivery Consultancy, Training and Recruitment agency that focus on service delivery in every business.
Tinuola has complemented her vast experience with a diverse range of local and offshore training. Her key competences in Service Delivery include Customer satisfaction, Interpreting customer feedback, Call handling techniques, Managing Customer Data, Customer service, Managing expectations, Telephone Etiquette, Email handling, Operations Management, Resolving problems and Customer Recovery Techniques.